Watch the fine print with FEDEX

Learned a very expensive lesson, FEDEX will NEVER get my business again. Used FEDEX to ship a piece of artwork to my customer in Vancouver. Packed in 3/4" plywood to ensure no problem. Guess what - FEDEX destroyed it! They somehow managed to totally destroy the piece, admitted it was their fault and that they would compensate for the damage, just send them an invoice for the amount of the damage done. Sent them an invoice for $2000 which was LESS than what the amount charged to the customer. Total about face - offered me a $100. Told them bluntley that they could stick the hundred bucks where the sun doesn't shine. WHAT AN INSULT! Their come back was that the shipment was not insured so the maximum that they feel obliged to pay is $100. In other words, if you want ship by FEDEX, you need insurance just to make certain that they do the job you pay them to do. I can only imagine what it would be trying to collect from this lying outfit. I caution all artists to be most careful, there are a lot of other couriers who actually do the job you pay them to do without destroying the shipment. Would I use FEDEX again? NEVER NEVER NEVER AND I URGE YOU TO DO THE SAME. The big print giveth and the small print taketh away. Big guys win again, little guy looses. FEDEX you screwed up and got away with it. I HAVE NOTHING GOOD TO SAY ABOUT FEDEX - NEVER USE THEM AGAIN.